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A digital certificate is an electronic document signed by a certification authority that makes it possible to technically and legally guarantee a person's identity on the Internet. 

The digital certificates issued by the Autoritat de Certificació de la Comunitat Valenciana (ACCV) allow the electronic signature and encryption of information, and they are indispensable for the institutions that offer online services and for anyone wishing to carry out procedures in this way, as they ensure: 

  • Identification of the sender. 
  • The integrity of the information and that the transaction has not been compromised by an unauthorised party. 
  • Actions and commitments undertaken online will not be rejected. 
  • Confidentiality of communications, as only the recipient can access the content of the encrypted information. 

To request your digital certificate, you must go to any of the ACCV's User Register Points in the Comunitat Valenciana, Madrid and Brussels. You can find their location on the website https://www.accv.es/en/puntos-de-registro/.  

Once you have your digital certificate you need to download it to all the devices (computer, tablet or smartphone) you wish to use to carry out online procedures. As there is now a wide variety of devices and operating systems, the installation process varies. You can find out how to do this in the link on the right. 

To be able to export your certificate correctly you will have to tick the option "Register this key as exportable". 

If you have the certificate installed on one device and want to install it on another, you will have to export it and follow the instructions in the guide. 

You can confirm that your digital certificate has been correctly installed in your web browser on the ACCV website. It is a simple form located on https://www.accv.es/en/tu-certificado/ and available for Internet Explorer, Firefox and Mozilla. 

Users sign a text string on the form to verify that the user and certification authority certificates are correctly registered, the certificate used is valid (it has not been revoked or expired) and that the signature is genuine. 

We recommend that you refer to this page when you have a problem with the installation and follow the instructions provided. If you are unable to resolve the problem, you can call the ACCV's user support telephone service (902 482 481). 

The digital certificates issued by the Autoritat de Certificació de la Comunitat Valenciana are used in online procedures involving the Generalitat Valenciana, the local administration, the general state administration, professional associations and universities in the Comunitat Valenciana. 

Examples of this include dealing with the Tax Agency's Virtual Offices, the Social Security's General Treasury and the General Directorate for Cadastre, accessing the personal services provided by Valencia City Council, paying taxes through SUMA or applying for grants through the Generalitat's ONLINE ADMINISTRATION. 

A digital certificate can be cancelled in three ways: 

  • Going to an ACCV Register Point and identifying yourself with your DNI, NIE or valid Spanish passport. This is the recommended option if the user is interested in reapplying for a certificate. 
  • Cancellation through the Personal Certification Services Area (APSC). You can request the cancellation of your digital certificate through the Personal Certification Services Area (APSC), on www.accv.es . 
  • Cancellation over the telephone. You can call the support telephone line of the Autoritat de Certificació de la Comunitat Valenciana (902 482 481) and request the cancellation of your certificates.  

When you are carrying out a procedure and you want to send the application, in some cases you have to supply a signature in order to send it. You can do this with a digital certificate.  

There are also procedures that require a digital signature on the document itself, just as if you were signing them in person. In these cases, you must always sign with the digital certificate.  

You can use any of the digital certificates issued by recognised certification bodies to carry out procedures and formalities with the Generalitat. 

It is the system used by public administrations to identify you on the internet and guarantee that it is you who is carrying out the procedure. The Generalitat accepts the following types of digital identification systems: 

  • A digital certificate (shown below). 
  • Other valid identification systems not belonging to the Generalitat: Cl@ve PIN or Cl@ve Permanente.